JK8 is committed to protecting the personal data of every player on our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how it is stored and protected, and the rights you have over your own data as a Malaysian player.
A summary of our core privacy commitments. The complete legal policy follows below — these highlights are provided for ease of reading and do not replace the full text.
All data transmitted between your device and the JK8 platform is protected by industry-standard 256-bit SSL/TLS encryption. Financial transactions, KYC documents, and login sessions are all secured in transit and at rest.
JK8 does not sell, rent, or trade your personal information to third parties for commercial purposes. Data shared with partners is limited strictly to what is necessary to operate the service — payment processing, KYC verification, and fraud prevention.
You have the right to access, correct, export, and request deletion of your personal data held by JK8. Requests can be submitted at any time by contacting our support team. We will acknowledge and action all data requests within 30 days of receipt.
JK8 collects only the personal information that is genuinely necessary to operate your account, process payments, complete KYC verification, and comply with regulatory obligations. We do not collect data speculatively or beyond what is required for these purposes.
Personal data is retained only for as long as it is required for the purpose for which it was collected, or as required by applicable law and regulatory obligations. Account data is typically retained for 7 years following account closure in line with standard financial services requirements.
In the event of a personal data breach that is likely to result in risk to your rights and freedoms, JK8 will notify affected players without undue delay and in accordance with applicable data protection obligations. We maintain internal breach response protocols and conduct regular security reviews.
This Privacy Policy ("Policy") sets out the basis on which JK8 ("the Company", "we", "us", "our"), operator of the online gaming platform accessible at jk8.cam and its associated mobile applications and services (collectively, "the Platform"), collects, processes, stores, shares, and protects personal data relating to registered players, prospective players, and visitors to the Platform ("you", "your").
JK8 takes its responsibilities as a data processor and data controller seriously. This Policy is written in plain, accessible English so that all players — including those accessing the Platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and elsewhere across Malaysia — can understand clearly how their personal information is handled.
By registering an account with JK8, using the Platform, or submitting personal information to us through any channel, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform and should contact our support team to close your account.
Summary: JK8 is the data controller for all personal information you provide to us. We collect only what we need, protect it with industry-standard security, and never sell it to third parties. You retain the right to access, correct, and delete your data at any time.
For the purposes of this Privacy Policy, the following definitions apply:
JK8 collects the following categories of personal data, grouped by the context in which they are obtained:
When you create a JK8 account, we collect your full legal name, date of birth, gender, email address, mobile phone number, and residential address. This information is required to establish your account, verify your eligibility, and enable us to communicate with you regarding your account.
To comply with anti-money laundering (AML) regulations and our responsible gambling obligations, we collect copies of identity documents including your Malaysian MyKad, driver's licence, or passport. We also collect proof of address documents (such as utility bills issued by Tenaga Nasional Berhad, Syabas, or a Malaysian bank statement) and, where required, a selfie photograph holding your identity document. KYC documents are processed by our verified KYC service provider under strict data handling agreements.
When you make deposits or withdrawals, we collect transaction data including the payment method used (e.g., Maybank2u, CIMB Clicks, Touch 'n Go eWallet, DuitNow, FPX), transaction amounts in Malaysian Ringgit (MYR), transaction timestamps, and partial payment method identifiers (such as the last four digits of a bank account number). JK8 does not store full card numbers or full bank account numbers on its own systems — this data is handled directly by our licensed payment service providers.
We record your gameplay activity, including games played, bet amounts, game outcomes, session durations, and bonus usage patterns. This data is used for account management, dispute resolution, responsible gambling monitoring, and regulatory compliance.
When you access the Platform, we automatically collect technical information including your IP address, device type and operating system, browser type and version, screen resolution, and referring website URL. This data is used for security, fraud prevention, and platform optimisation.
We retain records of communications between you and JK8, including live chat transcripts, email correspondence, and support ticket contents. This data is used for quality assurance, dispute resolution, and compliance purposes.
JK8 collects personal data through the following means:
JK8 processes your personal data on the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract with you |
| KYC identity verification | Legal obligation (AML/regulatory compliance) |
| Payment processing and fraud prevention | Performance of a contract; legitimate interests |
| Responsible gambling monitoring | Legal obligation; legitimate interests |
| Customer support communications | Performance of a contract; legitimate interests |
| Marketing communications (where opted in) | Your consent (withdrawable at any time) |
| Platform analytics and improvement | Legitimate interests |
| Regulatory reporting and record-keeping | Legal obligation |
JK8 uses your personal data for the following specific purposes:
To create and manage your player account, process deposits and withdrawals in MYR via your chosen payment method (Maybank, CIMB, Public Bank, Touch 'n Go eWallet, DuitNow, Boost, GrabPay, FPX, or cryptocurrency), verify your identity, and administer bonuses and promotions in accordance with your account terms.
To fulfil our obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gambling regulations, including verifying your age (minimum 21 years), screening your identity against sanction lists, monitoring transactions for suspicious activity, and maintaining records for regulatory inspection.
To protect the integrity of the Platform, detect and prevent fraudulent activity, identify and block unauthorised access attempts, investigate suspected breaches of our Terms & Conditions, and protect both the Company and our players from financial and reputational harm.
To respond to your queries, resolve account disputes, investigate complaints, and provide ongoing support. Communication records are retained to ensure continuity of service and to protect both parties in the event of a formal dispute.
To monitor gameplay patterns for indicators of problem gambling, enforce deposit limits and self-exclusion requests, provide access to responsible gambling tools, and refer players to appropriate support resources where warranted. JK8 treats responsible gambling data with the highest level of sensitivity.
Where you have opted in to receive marketing communications, we may contact you with information about new promotions, bonuses, sporting events, and platform features relevant to your gaming preferences. You may withdraw consent to marketing at any time by updating your notification preferences in Account Settings or by contacting our support team.
JK8 does not sell, rent, or trade your personal data. We share personal data only in the following circumstances and only to the extent strictly necessary:
JK8 engages third-party service providers who process personal data on our behalf under binding data processing agreements. These include KYC and identity verification providers, payment service providers (including Malaysian banking partners, e-wallet operators, and cryptocurrency processors), cloud infrastructure and hosting providers, fraud detection and risk management services, and customer support platform providers. All service providers are vetted and required to implement appropriate technical and organisational security measures.
JK8 may disclose personal data to regulatory authorities, law enforcement agencies, tax authorities, or courts where we are legally required to do so, or where disclosure is necessary to prevent, detect, or prosecute criminal activity, protect the safety of players or third parties, or comply with a binding legal order.
In the event of a merger, acquisition, or sale of all or part of JK8's business assets, personal data held by the Company may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer and any material changes to how their data is handled as a result.
JK8 will never share your personal data with third-party advertisers, data brokers, or marketing agencies for their own commercial use. Any marketing communications you receive will come from JK8 directly and only where you have provided explicit consent.
JK8 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use are as follows:
These cookies are essential for the Platform to function. They maintain your login session, remember your language preferences, and ensure secure navigation through the deposit and withdrawal flows. The Platform cannot operate without these cookies and they cannot be disabled.
These cookies collect anonymised data about how visitors use the Platform — which pages are most visited, how long sessions last, and where errors occur. This data helps us improve platform performance and user experience. No personal data is transmitted via these cookies.
These cookies remember your preferences such as your preferred language, game category, and display settings so that the Platform can deliver a more personalised experience on subsequent visits.
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or restrict specific cookie types. Disabling certain cookies may affect the functionality of the Platform. For detailed guidance on managing cookies in your specific browser, consult your browser's help documentation.
JK8 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While JK8 takes all reasonable precautions to protect your data, no system is entirely immune to risk. You are responsible for maintaining the security of your own account credentials and for notifying JK8 immediately if you suspect unauthorised access to your account.
JK8 retains personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following general retention guidelines apply:
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
Subject to applicable data protection law, you have the following rights with respect to personal data held by JK8. To exercise any of these rights, please contact our Data Privacy team at [email protected]. JK8 will respond to all data rights requests within 30 days of receipt.
You have the right to request a copy of all personal data that JK8 holds about you. We will provide this in a structured, commonly used, and machine-readable format where technically possible.
If any personal data held by JK8 is inaccurate or incomplete, you have the right to request that it be corrected. You may update most registration information directly from your Account Settings panel.
You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. This right is subject to overriding obligations to retain data under applicable law, including AML and financial services record-keeping requirements.
You may request that JK8 restrict the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested or where you have objected to processing based on legitimate interests.
Where processing is based on your consent or on a contractual obligation, you have the right to receive your personal data in a portable format and to transfer it to another data controller.
You have the right to object to the processing of your personal data where that processing is based on JK8's legitimate interests, including profiling for marketing purposes. You may withdraw consent to marketing at any time without affecting other processing.
The JK8 Platform may contain references to or integrations with third-party services, including payment gateway interfaces operated by Maybank, CIMB, Touch 'n Go eWallet, GrabPay, and other Malaysian financial service providers. When you access these services, you are subject to the privacy policies of those third-party providers, which operate independently of JK8.
JK8 is not responsible for the privacy practices, data security standards, or content of third-party services. We recommend reviewing the privacy policy of any third-party service you interact with in connection with your JK8 account. This Policy governs only the data processed by JK8 directly through the Platform.
The JK8 Platform is strictly for players aged 21 years and above. JK8 does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the KYC process, and we employ active monitoring to detect potential underage access.
If JK8 discovers that personal data has been collected from a player who is under 21 years of age, that player's account will be immediately suspended, all gaming activity will be voided, and the personal data will be deleted as soon as it is no longer required for the purposes of the investigation and any applicable regulatory reporting obligations. Any deposits made by an underage player, net of amounts already wagered, will be refunded to the originating payment method.
If you have reason to believe that a minor has registered an account on the JK8 Platform, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.
JK8 reserves the right to update this Privacy Policy at any time. When we make material changes to this Policy — changes that materially affect your rights or how your personal data is processed — we will notify you via a notice on the Platform and, where feasible, by email to the address registered to your account, at least 14 days before the updated Policy takes effect.
Non-material updates (such as corrections of typographical errors, clarifications that do not change the substance of the Policy, or updates to contact details) will be reflected by updating the "Last Updated" date at the top of this page without individual notification.
Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated Policy, you should cease use of the Platform and contact support to request account closure and data deletion where applicable.
If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or wish to make a formal complaint about how JK8 has handled your personal data, please contact us through the following channels:
JK8 is committed to resolving all privacy concerns promptly and fairly. If you are not satisfied with our response to a data privacy complaint, you may have the right to escalate your concern to the appropriate data protection supervisory authority in your jurisdiction.
JK8 is Malaysia's trusted online casino and sports betting platform. We're committed to transparency, security, and respecting your rights as a player. For players aged 21 and above only.